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  1. We also fell victim to these clowns, and started the process of chasing down the money. I'll give you the entire timeline and email correspondence, if only to see how they operate. When we get resolution, I'll detail how that went down. First, an email from my partner, who found them online and did a pricing inquiry back in February 2016, without finding this ADI thread On Thu, Feb 25, 2016 at 4:15 PM, Jason wrote: Hi there, Please tell me more about minimums, and shipping of your 15gal French barrels. Looking for Medium+ (very light +), and toasted heads. Thanks! Jason. They replied a couple of days later, and my partner forwarded it over to me in March 2016 On Fri, Mar 4, 2016 at 11:09 AM, Jason wrote: Begin forwarded message: From: "OakWoodBarrels.com" <info@oakwoodbarrels.com> Date: February 27, 2016 at 1:34:52 PM EST Subject: Re: 15gal French oak barrels Pricing update. Some of our new and used oak barrel prices have changed: See pricing below for new and used American white oak bourbon barrels. Also, see char and toast levels below. Yes, we ship to any place in North and South America, Canada, Australia and parts of Asia. Additional Discounts will be applied on orders of #5 Barrels or more. We'll apply discounts and/or price breaks on each barrel or total cost. We also have freshly dumped barrels that were used for Jack Daniels, Jim Beam, Wild Turkey, Buffalo Trace, Woodford Reserve and many other popular brands of bourbon and whiskey. White Oak Bung Included with all barrels. Prices for New American Oak 5 Gallon - ( 100.00 US $ ) – In Stock *Low Stock 8 Gallon - ( 105.00 US $ ) – In Stock 10 Gallon - ( 110.00 US $ ) – In Stock *Most popular 15 Gallon - ( 120.00 US $ ) – In Stock 23 Gallon - ( 125.00 US $ ) – Low Stock 30 Gallon - ( 180.00 US $ ) – Low Stock 53 Gallon - ( 210.00 US $ ) – In Stock *Most popular 60 Gallon - ( 225.00 US $ ) – In Stock 80 Gallon - ( 255.00 US $ ) – Low Stock Prices for Used American Oak 5 Gallon - ( 50.00 US $ ) – In Stock 8 Gallon - ( 70.00 US $ ) – In Stock 10 Gallon - ( 90.00 US $ ) – In Stock *Most popular 15 Gallon - ( 100.00 US $ ) – In Stock 23 Gallon - ( 105.00 US $ ) – In Stock 30 Gallon - ( 110.00 US $ ) – In Stock 53 Gallon - ( 120.00 US $ ) – In Stock *Most popular 60 Gallon - ( 150.00 US $ ) – In Stock 80 Gallon - ( 170.00 US $ ) – In Stock The price of New French Oak Wood barrels starts from: 5 Gallon - ( 160.00 US $ ) – In Stock 8 Gallon - ( 175.00 US $ ) – In Stock 10 Gallon - ( 210.00 US $ ) – Call for availability 15 Gallon - ( 220.00 US $ ) – In Stock 23 Gallon - ( US $ ) – In Stock. Call for pricing 30 Gallon - ( 310.00 US $ ) – In Stock 53 Gallon - ( US $) – In Stock. Call for pricing 60 Gallon - ( US $) – Call for availability and pricing 80 Gallon - ( US $) – In Stock. Call for pricing French oak –or- ( European oak only if requested). White Oak Bung Included with all barrels. Oak Wood Options: American oak, French oak, Chinkapin oak, Sessile oak, Appalachian oak, Hungarian oak, Eastern European oak. Our stock is very limited and constantly changing. Email order@oakwoodbarrels.com for more information. Oak Barrel Char and Toast levels – No additional charge: Light - Mild aromas; fresh vanilla flavors Medium - Toasty aromas; more complex flavors Medium Long - Slightly spicy; longer toast over a lower fire Medium Plus - More intense vanilla & spice; rich flavors Heavy - Smoky, peppery; sweet roasted flavors (coffee) Toast levels – charred to your liking. Request Toasted heads at no additional charge. The various levels of charring have different effects on the compounds and so flavors the charred oak imparts to the maturing spirit. Heavy charring will cause cracks in the surface of the oak giving it an alligator skin-like appearance. Thanks - Robert Jasin OakWoodBarrels.com, Sales Staff photo Email: info@oakwoodbarrels.com Website: oakwoodbarrels.com Address: Florence, KY Upcoming Easter Sale! Just over a week ago (July 15, 2016), I pulled the trigger on ordering some barrels for a small-batch R&D experiment On Fri, Jul 15, 2016 at 9:54 AM, Brian wrote: We are interested in ordering the following: 15 gallon - French Oak w/ Medium Plus - qty 5 Please advise payment terms, qty pricing, ship methods/costs, fulfillment timeframe, and how to proceed with order. Within a day, follow-up from OWB On Jul 16, 2016, at 12:28 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote: Hi Brian, Sure, I can have the order submitted today and get the barrels shipped on Monday. (5) - 15 gallon - French Oak w/ Medium Plus char. Total Shipping of around $45.00. I need the full shipping address before I can prepare and have the order submitted. Also, is this for our New or Used French oak? Thanks Robert photo OakWoodBarrels.com Sales Staff sales@oakwoodbarrels.com • Florence, KY • oakwoodbarrels.com Big sale: Used 53 Gallon American white oak - $105.0015% Off All Used Barrels. Order placed July 16, 2016 On Sat, Jul 16, 2016 at 1:17 PM, Brian wrote: Thanks. This is for new FO, w med+ char. Please advise total cost (pro forms invoice fine) prior to shipment, here is the address: [...] A Square invoice was issued ($1000 for five barrels) and I paid it, then On Mon, Jul 18, 2016 at 10:24 AM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote: Payment received order being prepared for delivery. I'll keep you posted. Please note: Our phone lines are down this morning and should be back up by noon today. Thanks photo OakWoodBarrels.com Sales Staff (800)-631-4337 • sales@oakwoodbarrels.com • Florence, KY • oakwoodbarrels.com Big sale: Used 53 Gallon American white oak - $105.0015% Off All Used Barrels. A couple of days later, I hadn't heard any details of the shipment, and was expecting them any day On Wed, Jul 20, 2016 at 1:24 PM, Brian wrote: Please let me know if you have freight window or tracking on that shipment. Need to staff for receiving even though it's a small shipment. Then it started getting weird. On Wed, Jul 20, 2016 at 2:58 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote: The driver's name is Paco his truck cell direct number is 562-246-9598 . You can give him a call or text if he's driving and he'll provide an eta. All that may be required when they get there is a clear area to unload the barrels. The truck is equipped with a forklift. Thanks photo OakWoodBarrels.com Sales Staff (800)-631-4337 • sales@oakwoodbarrels.com • Florence, KY • oakwoodbarrels.com Big sale: Used 53 Gallon American white oak - $105.0015% Off All Used Barrels. And 60 seconds later, another follow-up email On Wed, Jul 20, 2016 at 2:59 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote: Just checked and he's still on the road. photo OakWoodBarrels.com Sales Staff (800)-631-4337 • sales@oakwoodbarrels.com • Florence, KY • oakwoodbarrels.com Big sale: Used 53 Gallon American white oak - $105.0015% Off All Used Barrels. Okay, I'll talk to Paco then. I started Googling and found this ADI thread. I'm not broadcasting my suspicions yet, but did hint that I was googling phone numbers. On Wed, Jul 20, 2016 at 3:20 PM, Brian wrote: Thanks. Called and left a message. If you can give me the day, even, that would be great. CA number surprised me, had to google it. Then no useful info in his reply On Wed, Jul 20, 2016 at 4:01 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote: Ok thanks. I'll also keep you posted. Thanks photo OakWoodBarrels.com Sales Staff (800)-631-4337 • sales@oakwoodbarrels.com • Florence, KY • oakwoodbarrels.com Big sale: Used 53 Gallon American white oak - $105.0015% Off All Used Barrels. End of the day my time, and I'm really getting nervous. On Wed, Jul 20, 2016 at 4:08 PM, Brian wrote: Thanks. Just left second message. Next time you speak with Paco I need estimate date and time. Twenty-two minutes later, promise of a BOL and that Paco would call me "for sure" On Wed, Jul 20, 2016 at 4:40 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote: I can get a copy of the BOL and send over. Tried calling the driver and I got no answer as well. He may be driving but he'll return the call for sure. photo OakWoodBarrels.com Sales Staff (800)-631-4337 • sales@oakwoodbarrels.com • Florence, KY • oakwoodbarrels.com Big sale: Used 53 Gallon American white oak - $105.0015% Off All Used Barrels. I need to talk to a human now. On Wed, Jul 20, 2016 at 4:25 PM, Brian wrote: Can you please furnish a customer service number? I have a few questions about the shipment. If we had a copy of the BOL, I could take most of it from there. He points to the 800 number, which I had called. On Jul 20, 2016, at 4:56 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote: Are you able to connect to 800-631-4337.? They have been doing some troubleshooting to the line yesterday morning and some calls are starting to get through. photo OakWoodBarrels.com Sales Staff (800)-631-4337 • sales@oakwoodbarrels.com • Florence, KY • oakwoodbarrels.com Big sale: Used 53 Gallon American white oak - $105.0015% Off All Used Barrels. I pushed again for a direct number. On Wednesday, July 20, 2016, Brian wrote: Sounds good. If you could also furnish a phone number for your business that would be great, and may cut down on the correspondence here. Okay, really quite worried. I wound up sleuthing addresses and calling mailbox service company. On Wednesday, July 20, 2016, Brian wrote: "The owner of this system has not yet activated" is what I get when I call your 800-number. Further, the address on your square invoice is an office park, but the suite number is not noted. There is a mailbox service at the address, but you are not their customer, according to the young man I spoke with there just now. If I do not get a refund, credible bill of lading, or speak to the driver in the next 12 hours, we are going to have some serious issues. "Kicking the can" via email is not sufficient. Please take an action toward resolution. NOW he's giving some detail, but disregards the fact that "Robert" signed both the 2/27 and 7/16 emails. But "requested a full refund be sent back". On Jul 20, 2016, at 7:35 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote: I'm actually a sales rep located in California. I'm not the owner but I requested a full refund be sent back. The company as far as I know switched over to this number only less than a week ago. The driver is a private hired on operator that makes most deliveries for the company. The address listed on the invoice should've been updated photo OakWoodBarrels.com Sales Staff (800)-631-4337 • sales@oakwoodbarrels.com • Florence, KY • oakwoodbarrels.com Big sale: Used 53 Gallon American white oak - $105.0015% Off All Used Barrels. My polite reply, noting that the refund hadn't been processed. On Thursday, July 21, 2016, Brian wrote: Thank you. I appreciate your candor in disclosing those details. I have not seen the notification from Square. We also use this service, so I am familiar with how refunds are issued. If I do not see the notification within six hours, I am opening a case with my card company. I will not be driving the bus at that point. Thank you. // At this point I held true to my word and opened a fraud case with my card company. Square (their payment provider) only responds to requests from card companies re disputed charges. It'll be at least 7 days before the case is resolved, but I'm pretty confident we'll be seeing the money back. It's now three days later, no more emails, no phone calls (from "Paco", "Robert", or anybody else), and all I can do is further getting the word out. In all, I hang my head in shame for falling for this, especially in light of what you all went through AND THEN DOCUMENTED HERE. A little vetting goes a long way, is the lesson.
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