oddcobb

I liked working with Symrise on a couple of projects.  We still work with Flavorman since they developed products for us, but I wouldn't recommend them.

I've got one too if you want to chat about it. We still bang our heads against it, and it has some flaws but we are slowly getting it figured out. I'll send you a PM

20 hours ago, FIVE x 5 Solutions said:

I'm so sorry to hear you're not thrilled with Whiskey Systems, @oddcobb! We’ve made huge investments in usability, performance, and feature availability, and are continually looking for ways to improve. I’d love to learn more about where you think we should put our efforts and what we can do better to help your business make great things – please feel free to book time with me directly here!

- Caroline

Caroline, we speak relatively regularly with the support team and have recently spoken with the sales team. At this point my major complaints are that we lost useful features, and the whole system slowed down when Fx5 took over. Also the tiers, the pg limits, and the features associated change without notice and are not published anywhere that I can find.  Updates happen that change pretty big things with only vague and incomplete patch notes are available to us. What we need from Fx5 is more transparency about pricing and features; and more clear communication about what updates will affect.

We use Whiskey Systems and have for quite a few years... It's fine, but it has gotten more expensive, less easy to use, and the customer support is so-so. I'm contemplating a change, but we have a lot of experience with that environment so changing would be a big lift. I'd be curious to hear about other's experiences. It does track inventory as well as it helps with our reporting. It's not a bad product but since the purchase by Five x5, I've been less and less impressed.