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High Sierra

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Posts posted by High Sierra

  1. I'm really intrigued by the number of people who put so much business-faith into the "intangible". ... Everything has a cost associated with it, including time, which it feels that many are conveniently forgetting. If you are busy working on anything, and someone stops by for a tour, than you need to stop that productive activity to conduct the tour. If that isn't the case, then that means you've hired a person to do nothing by wait for people to want a tour. I don't yet see the value in those expenses, and i don't agree that some intangible benefit or potential good or other super-brand-loyalty is achieved in the magic that is a tour. I feel I've achieved those things and I don't offer tours. I've recently been dedicating a lot of time to facebook, and my fan count has benefited greatly.

    Scott,

    How do you reconcile your time investment in Facebook? Are there tangible results from that effort that wouldn't translate when interacting with consumers in person?

    I can understand your resistance to public access due to the addition costs (upgrades, permitting, etc.) but based on Ralph and Coop's experience that shouldn't be an issue. In a heavily regulated industry with limited access to the consumer I want as much exposure and interaction as possible. Online venues are a great way to spread the word and keep in touch with your customer base, but my impression is a physical encounter leaves a much greater impact. Furthermore, I'd suggest it's the move towards "one stop shopping" and limited contact with producers that creates a market opportunity for micro distillers.

    John

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