Maureen G

I had a very bad recent experience with these people. On May 25, 2020 I submitted payment to Iberian Coppers for a copper alembic Bain Marie. It arrived badly damaged, and the situation still has not been resolved over 3 months later. I spoke with FedEx at their request and filled out paperwork certifying that it was badly dented, but there has been no resolution and it has been several months now. Iberian stated that they were doing everything they could behind the scenes to remedy it, but only when I wrote to them to ask what's going on. Otherwise they don't communicate. Right after FedEx called me early on, my farmhand took a closer look at the still and then showed it to my husband. It was clear that it had been dropped, rolled on the floor, and scratched before it was packed. Someone from IC had tried unsuccessfully to buff the scratches out and apparently just gave up and mailed it to me anyway. Both my husband and farmhand work in manufacturing & food/water environments so they knew what they were looking at. This was very careless treatment by their staff members of an expensive product. Iberian Coppers keeps telling me to use the still the way it is until a new one comes in because FedEx won't ask for it back. I'm not going to do that - it seems unethical to me and like a trap. I've been very patient with them but now I'm out of patience. It looks like I’m going to have to file a dispute for the charges with the bank. This was not a small purchase and their customer service has been less than professional in handling of this situation. Can anyone recommend a reputable copper alembic still maker? These folks sure are not!

I also had a very bad recent experience with these people. On May 25, 2020 I submitted payment to Iberian Coppers for a copper alembic Bain Marie. It arrived badly damaged, and the situation still has not been resolved over 3 months later. I spoke with FedEx at their request and filled out paperwork certifying that it was badly dented, but there has been no resolution and it has been several months now. Iberian stated that they were doing everything they could behind the scenes to remedy it, but only when I wrote to them to ask what's going on. Otherwise they don't communicate. Right after FedEx called me early on, my farmhand took a closer look at the still and then showed it to my husband. It was clear that it had been dropped, rolled on the floor, and scratched before it was packed. Someone from IC had tried unsuccessfully to buff the scratches out and apparently just gave up and mailed it to me anyway. Both my husband and farmhand work in manufacturing & food/water environments so they knew what they were looking at. This was very careless treatment by their staff members of an expensive product. Iberian Coppers keeps telling me to use the still the way it is until a new one comes in because FedEx won't ask for it back. I'm not going to do that - it seems unethical to me and like a trap. I've been very patient with them but now I'm out of patience. It looks like I’m going to have to file a dispute for the charges with the bank. This was not a small purchase and their customer service has been less than professional in handling of this situation. Can anyone recommend a reputable copper alembic still maker? These folks sure are not!