StillDragon Treats Us Right

[barristerandbrewer]

This is NOT a paid post - I just wanted to let everyone know how much appreciate the way Larry and his team do business. 

We've used StillDragon equipment ever since we started production in 2016.

While you can spend a lot more, we've produced the 2023 Best Small Batch Bourbon <5Yrs at San Francisco on their 4 plate columns mounted on a second-hand jacketed tank. Despite us being one of their smallest (and cheapest) customers they've stood by us with hand holding and advice every step of the way. We're what you might call a "High Maintenance" customer! We haven't even spent that much with them because we get most of our equipment off auction or used. They still make time to quote anything we need, sell us great quality for almost nothing compared to Vendome or Specific, and Larry knows as much about distilling as anyone I've ever met.

On Saturday we were doing a mash and we ended up overloading the gearbox on our mash cooker/stripping still, which started shooting out smoking oil. Now Larry had only sold us the gearbox and seal assembly, so this was not a huge purchase, and the sale was 2+ years ago.

I called Larry panicking around 11am on a SATURDAY, and he immediately sprang into action to help us figure out what was going on, how we could get this to limp through the mash, and how to get a replacement if needed, which he quoted within 30 minutes after making sure he had the replacement gearbox on the floor. He even provided a procedure for changing it out if we needed to. 

This overload was OUR FAULT (staff forgot to add Alpha-Amylase), but Larry never once suggested that we were on our own, this was too much trouble, or he'd get back to us Monday. He treated this like a warranty situation until we figured it out, and even then he offered us the parts for an incredibly reasonable replacement price with immediate shipping.

If you want to work with a company that stands behind their customers, goes above and beyond, and genuinely makes you feel like you're not out there alone, buy their equipment.  They're genuinely interested in long-term relationships with customers. If I'm buying new stuff - it's StillDragon 100%.

 

[jocko]

Great post!

[Florida Cracker]

Gonna second this post.

 

I've been dealing with Larry for almost a decade off and on. Small purchases here and there and he still treats me like I spend thousands. Great quality products and 1st class service.

 

FC

[Foreshot]

Same here - I've been working with Larry for a few years and he and his team always go above and beyond to help plan purchases, get quotes & shipping estimates, and follow up afterwards. I recommend them to everyone around here. Super easy to work with and great folks. 

[Silk City Distillers]

Absolutely love Larry and the Stilldragon crew.  I can't begin to say how happy we are working with them for nearly 10 years now.