Blackheart Posted October 24, 2018 Share Posted October 24, 2018 We have some equipment he sold us and we're having some serious problems getting hold of him. Has anyone heard from him? Is he ok? Link to comment Share on other sites More sharing options...
indyspirits Posted October 24, 2018 Share Posted October 24, 2018 Some things never change. Link to comment Share on other sites More sharing options...
ViolentBlue Posted October 25, 2018 Share Posted October 25, 2018 Hi David I left Artisan Still Design over a year ago, so your best person to contact is Neil Robinson 251-214-4123 as your equipment is from Artisan Still Design, and you have an exclusive contract with them I will not be able to help you at this time. I am usually very quick to respond to questions or inquiries, However in your case conflict of interest prevents me from doing so. Link to comment Share on other sites More sharing options...
Blackheart Posted October 25, 2018 Author Share Posted October 25, 2018 A conflict of interest? Seriously? On a product you designed? All I want to do is get your help or at least insight on fixing a gearbox and mount on a mash tun you designed. You cant do that? You cant even answer one of the many emails I sent to this effect? Phone calls? Texts? I am absolutely dumbfounded and was worried, hence this posting. Oh, and one would presume you would want to discuss the equipment your new entity quoted us for? This is just so odd. Link to comment Share on other sites More sharing options...
ViolentBlue Posted October 25, 2018 Share Posted October 25, 2018 Again, you should be reaching out to Artisan Still Design for repairs on your Artisan Still Design equipment. And again, The exclusive representative contract you have with ASD excludes any possibility of my new company doing business with you. Because I was privy to this contract while working with ASD, and have now left, would cause a conflict of interest should i pursue interaction with you or your company. Link to comment Share on other sites More sharing options...
Southernhighlander Posted October 25, 2018 Share Posted October 25, 2018 Blackheart, If they won't help you with your agitator issue, I would be glad to have one of my agitator techs give you a consultation at no charge. Call 417-778-6100 or even better email paul@distillery-equipment.com If the agitator is similer to ours, then we can probably help you. 1 Link to comment Share on other sites More sharing options...
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