How coincidental, i just got off the phone with Don O'Connor, Ph.D. of St. Patrick's of Texas, who rudely spoke to me or shall I say preached and then hung up with a rude 'Have a Nice Day". I'm trying to outfit my plant and going through the Local County occupancy permit proceedure for the new site. The County Building Dept asked me for OSHA or UL specs on the stainless tanks I'll be installing to determne the fire hazard properties. I emailed St Patricks asking for any info on these specs and received a terse reply (Actual reply)
"we do not such specifications. in short, all the materials on tank and valves .... are fine with high alcohol"
My next thought was to find out where I could get these specs and called him. His responce to my phone question was "we sell to 100's of distillers who use these tanks for alcohol and they do just fine" As I attempted to explain why I needed the info and if there was someone I could call at Letina, he rudely interrupted me and said" we don't have this and will never have this, have a nice day" and hung up the phone.
I thought others should be aware of such customer treatment. In all my years of doing business (40 +) I have never experienced this type of rude treatment. Need less to say "Dr" Oconner of St Patricks of Texas will never see a dime of my money. He just lost the sale of 6 tanks, a filler , labeling equipment and much more. It also indicates to me the type of service one can expect from St Patricks of Texas after the sale etc. good Luck Doc!!!
Any recommendations are appreciated
Dick G